As of New Year’s Day, Shangri-La hotels in the Lion City have started offering complimentary COVID-19 insurance for guests staying at its four properties. In a move that reassures guests traveling during the ongoing pandemic, the hotel will offer emergency medical coverage of up to S$250,000 (US$189,500) at no extra charge for guests who are diagnosed with the infectious disease.
This new policy is valid for stays through June 2021 and applies to travelers entering Singapore via the Reciprocal Green Lane arrangement or those holding an Air Travel Pass—applications for this is only open to residents of Australia, Brunei, Mainland China, New Zealand, and Vietnam, currently. Underwritten by insurance company AIG, the coverage includes additional accommodation and travel expenses should the guest be required to extend their stay for medical reasons. Meanwhile, a dedicated AIG customer service team will also be on hand to offer emergency travel assistance round-the-clock.
Chan Kong Leong, Shangri-La Group’s regional CEO for Southeast Asia and Australasia, shared that the scheme could be launched in other countries in the near future. He said: “We have chosen to start with the Singapore market as the Singapore government has been proactively relaxing travel restrictions in a gradual and calibrated manner and has highlighted Covid-19 insurance coverage as a key enabler to rebuilding traveler confidence.”
Guests who book their stays directly through the Shangri-La website, the mobile app, or its reservations hotline and email, will automatically enjoy the coverage.
More information here.